Frequently Asked Questions (FAQ)
Frequently Asked Questions
How long will my order take to arrive?
Orders typically arrive within 5–9 business days (1–3 business days processing + 4–6 business days transit). For more details, please see our Shipping Policy.
What is your return policy?
We accept returns within 30 days of delivery, with no restocking fee. Return shipping costs are paid by the customer, and refunds are processed within 7 days of approval. Please see our Return & Refund Policy for full details.
Do you offer exchanges?
Yes, exchanges are accepted under certain conditions, including eligible size or color exchanges within the 30-day return window. Please see our Return & Refund Policy for details.
There's a problem with my order — what should I do?
We're here to help! Please contact our customer support team at support@fashionresorts.com and we'll work to resolve the issue as quickly as possible.
How can I get in touch with customer support?
Our team is available Monday to Sunday, 9 AM–6 PM EST.
Email: support@fashionresorts.com
Phone: +1 904 479 8693
Do you offer free delivery?
Yes! We offer free shipping on all orders within the United States.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Do you ship internationally?
Currently, we ship within the United States only.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number and link so you can follow your package's journey.
Do you offer gift cards?
Not at this time.